Frequently Asked Questions

Everything you need to know about our latest collections, orders, and delivery.

How do I determine the right size for my order?

Each product page features a detailed 'Size Guide' with specific measurements. As sizes can vary between fits, we recommend measuring a similar garment you own to ensure the perfect fit.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Please ensure the hygiene seals are intact on relevant products to qualify for a full refund.

How long does shipping take and can I track my parcel?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor your delivery status in real-time.

Are your materials sustainably sourced?

At Zatu Games, we are committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% sustainability by 2026.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna and Clearpay for your convenience.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.